Step 1: check if TikTok is down
Run our live TikTok status check. It tests TikTok from our servers and from your connection. If TikTok is down, nothing on your phone will fix it. Wait it out. Most outages end within a few hours.
We monitor TikTok all day because our orders run on it. When “something went wrong” spikes for our staff and our customers at the same time, it is almost always an outage. Check first, then fix.
Step 2: close and reopen the app
Swipe TikTok away from your recent apps. Wait ten seconds. Open it again. This clears a stuck session, which causes a lot of these errors.
Step 3: switch networks
Turn Wi-Fi off and use mobile data. Or the other way round. If the feed loads on one and not the other, the network is the problem.
“No internet connection” and “no network connection” are not always about your internet. TikTok shows them for any failed request. Some school, office and hotel networks block TikTok. If it fails on one Wi-Fi network only, that network is blocking it.
Step 4: turn off your VPN
TikTok blocks many VPN addresses. A VPN can also place you in a region where TikTok limits content. Turn it off and reopen the app. If you need a VPN, try a different server.
Step 5: check date and time
A wrong clock breaks TikTok’s secure connection. Go to your phone settings and set date and time to automatic. Then reopen TikTok. This one catches a lot of people after travel.
Step 6: clear the TikTok cache
A broken cache is the most common cause that lives on your phone.
- Tap Profile, then the menu (three lines).
- Tap Settings and privacy.
- Tap Free up space.
- Tap Clear next to Cache.
It removes temporary files only. Your drafts and account stay. Full details are in our guide on how to clear TikTok cache.
Step 7: update TikTok
Old versions break after TikTok changes something on its side. Open the App Store or Play Store, search TikTok, and tap Update if you see it. Also update your phone’s system if an update is waiting.
Step 8: restart your phone
Simple, but it works. A restart clears memory and resets the network stack. Do it before you reinstall.
Step 9: reinstall TikTok
Delete TikTok and install it again. Your account and posted videos are safe on TikTok’s servers. Drafts are not. They live only on your phone. Post or save them first.
TikTok crashing or not loading
If the app opens and then closes, the fix list is the same. Focus on these three:
- Free up storage. TikTok needs room to run. Delete old videos and apps you do not use.
- Update the app. Crashes often follow a broken version. The next update fixes it.
- Clear the cache. A damaged cache file can crash the app every time it opens.
If videos will not load but comments and profiles work, it is often a partial outage. Check the status page. Otherwise turn off Data Saver in Settings and privacy.
When it is your account, not the app
Sometimes TikTok works for everyone but you. Signs of an account problem:
- The error shows on every device and network
- You see “too many attempts” after logging in or following fast
- A message names your account or a rule
For “too many attempts”, wait an hour. For anything that names a rule, read the TikTok Community Guidelines and appeal in the app. For other account issues, go to TikTok support.
After it works again
Follower and view counts can freeze or jump during a TikTok problem. That is a display glitch. Check your real number with our free TikTok counter. For other errors, see our full TikTok not working guide.