Social media has become, perhaps, one of the most crucial forms of communication of the century. It allows us to instantly contact and engage with people across the world, at any time of the day or night, and completely for free. Networking has never existed in this form before, and giving people the opportunity to communicate like this with friends and family has proven invaluable. However, perhaps because of this, when something goes wrong, it’s beyond frustrating, especially if you have something important to convey. Most of us get irrationally angry with the little message icon when it won’t work the way we want it to.
Instagram Direct Messages (DMs) Not Working – 2018
Table of Contents
Instagram Direct Messages (DMs) Not Working!
Direct messages can go wrong in a number of weird ways. You might find that you are unable to start a new message thread, or that you can’t send messages to certain users. Alternatively, you might find the issue is with messages you have received displaying incorrectly; some users seem to get them all jumbled up, or experience messages disappearing, reappearing, and then disappearing again. All of these are very frustrating issues which might be particularly annoying if you need to refer back to a thread for any reason.
Possible Causes of Instagram DM Failure:
The problem may have been caused by an update, either done by Instagram or your device provider, which is preventing the information from sending correctly, or stopping it displaying. It might also be a glitch on your app, or could be the result of a user blocking you, causing previous direct messages to display strangely. It seems these problems are experienced by users of all sorts of different devices, not limited to one specific phone or tablet.
Solutions To Try
If you think it’s a problem on your device, there are a few different things you can try out to see if they fix the issue.
- If you’ve only just started experiencing the issue, try powering your device off and then turning it back on. This is often enough to jog the app back into its proper working state and may get the direct messages back to normal.
- Check you have the latest update, and then try uninstalling and reinstalling the app.
- See if the direct messages are working correctly in the browser, or on another device, as this will give you an indication as to whether it’s your device, or the app, that’s at fault.
- Try clearing your cache partitions, getting rid of any temporary files which could be hogging memory or causing a glitch.
- Make sure you have enough memory on your device to deal with direct messages, and free some up if you’re at, or close to, your limit.
- Message Instagram’s help and support centre for further advice if you’re still struggling, and they should be able to help.
It’s always frustrating when programmes don’t work as they should, and if you have something you need to discuss, it can be doubly annoying. Trying some of the above suggestions might help to get you back up and running again.
Also, if you are considering buying IG views easily and instantly, you may want to check our essential services, see below:
Hope this works for you!
Famoid Blog – 2018
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im trying to log in on my pc and it says No configs given whats that mean?
You’re using Mac or Windows PC?
My dms won’t load and keep showing a kinda loading circle, they been like that since 4 weeks ago, idk what to do ?
Same
That is the same with me!
Thank you very much! very helpful- Aloha
You’re very welcome!
The other person whom im texting is unable to read my messages. How do I solve it?
Any chance that person blocked you?
its still not working any chance you can help me?
I’m having this problem that my dm are not loading up because when I enter dm it says that I don’t have any messages and when I receive a dm and open it, it would just load for ever and wouldn’t show up what they send me.
I’m having the same problem
Did U find out a way to fix that issue cause I’m having the same problem
Still have this problem? Because I’m having the same problem I reported it to Instagram but its still goon on
that’s my problem too ?
giorgio papaillas,where u able to fix it and if so could u please tell me how.i am currently having the same issue and its frustrating.
Dears, my problem with Instagram is , i send DM to my wife and receives on notification bar and also can view but when she replies me back , i receive on notification bar but not able to view and read . each time i must log out and log in back to app then i can view and read . pleas help me .
My DMs are all completely erased and I cannot receive any new ones either. This problem only seems to happen on one of my accounts (note I also haven’t been getting the new story features on this account either) as when I switch accounts on the same phone, that account’s features and DMs work perfectly fine. I have tried all the proposed solutions many times over and even contacted customer support three times. None of the solutions did anything and I’ve been waiting for customer support for over 2 months now.
Do you still have this problem because I have it now.
I’ve been having the exact same problem. if u create a new chat with other person you want to dm u can see the past dms, but this takes a really long time plus you wouldn’t know if anyone new dms you.
Have you found a solution yet
My ig is not starting a new thread of dm…. Why?
Can you explain the problem more?
when i go to DM the window is blank. can someone help me out
Thanks for the article. Instagram is a powerful platform to grow your business. I use Instagram messages to attract potential customers’ attention, it works for me. But now I can’t DM on Instagram. I don’t have the slightest idea why this could happen…But did you guys know that there are some other options for sending direct messages online? Actually, I was surprised. e.g. Bluestacks is nice, but it is VERY resource intensive. It consumes lots of memory and slows down my computer. You also need a good graphic card on your computer. Ingramer is fine, this could be very handy for someone who runs into the same issue as me. I send not only text messages but it supports video format. Still, I failed to overcome my confusion about the problem with Instagram DMs.. CAn anyone help me? Pleeeaaaase..
Hey Mickey,
We could not find any stable app instead of BlueStacks.
Some requires money and not working stable.
it still doesn’t work i don’t understand why. i uninstalled it multiple times and powered my device off. i tried my other accounts it works but my main one doesn’t for some reason when i click the dm button all it does is show blank and a loading sign and i checked i was connected to the wifi and it’s still not working.
I have the same problem… DMs works on other accounts but not my main account – it is just showing a loading sign! Nothing seems to work. This is so frustrating and has been going on for 2 months. Has anyone been able to solve this issue?
Hey, did you get it to work yet? I’m having the same problem
i tried everything n stilll its nut solved since a month
Have you ever tried from different browser?
My problem is, I am unable to send back message to one of my friend but I am receiving the messages when i open his chat box suddenly my Instagram account hanged and force closed directly. Please let me know why this is happening.
Hey,
Please use different browser or device, then should be fixed.
Hey lol, so I kinda found a solution, well, I’ve been having this problem for around 8 month and I searched all over the internet and there was nothing, the reason and the problem is your account, one of my accounts work and other doesnt. The only solution is to make a another account which probably sounds fucked up, the other way is you have to wait to for another Instagram update and there’s a 50 50 percent chance of it working and yea ( btw the problem Is whenever I click the dm all I see is a blank white screen with a loading)
can anyone help me out my instagram latest version is 110.0 and im not receiving message notifications on my phone…untill i open the app nd check for evey time to see any new msgs…and even in settings all my notifictaions are enabled…i reported many times but no response from instagram…what to do plzzz suggest??
Am trying to send msgs not going tru what could have happened?
It was a temporary issue, will be fixed shortly for sure.
i cant send or receive messages on my IG and i do get notification that i have a message but when i log in to my IG it wont show up i have been faced this issues over two months now
It was a temporary issue, will be fixed shortly for sure.
My problem is I can’ start a new thread, it’s always telling me that the action was blocked, they restricted certain content and action to protect their community “ how should I rectify that please?
Hey there,
Action block is a new term on Instagram, if you like many photos or video in a very short time, your account will get that issue.
Try not to do that for 24 hrs+ then it will be automatically fixed.
Thanks for not providing ANY useful information about how to do these things. How do you clear the cache on the Instagram app? There’s no way to do it. How do you get Instagram to let you send DMs if they’ve blocked you? There’s no way to do it. They don’t tell you why, or let you get your DMs back.
Hey If you are using iPhone,
Better to remove and install again to purge cache.
Hi,I use the web version of Instagram. When I send a message,it looks like its sent,but when I reload the page,it shows that my messages were not sent in the first place. Why?
Hello there,
It must be a network issue or account may restricted.
Please how can i fix my Instagram problem, i can not love pages anymore, i can not follow friends any more. Pleas i need help
You might get Shadow ban, give it sometime should be fixed shortly after.
I need help my dms are not showing it only shows suggestions and when I load the page it keeps loading for ever it works on pc but it doesn’t work on all phones I tryed to get help from insta like 5 times but no one helped
I kept deleting my Instagram messages and now it won’t stop loading! It’s been two days! I cant see who messaged me! Please help, it would make my day.
Ignore my comment above. It wasn’t an Instagram update that caused my keyboard to disappear. I just disabled one too many apps on my phone, namely Gboard. Sorry about that!
It’s won’t let me open my messages or text
Hey,
Which device you are using?
Why does it show that I have a new message and when I check, there’s nothing there? How do I fix this problem?
I have this problem where my dms keep disappearing and reappearing again and again.. i used to power off my pc and turn it back on and it worked perfectly, but now, it doesn’t, i restarted my pc a number of times.. but the problem still continues.. i tried all your solutions but it still doesn’t work.. please help me out
Hello! I have seen many people having the same issue as I am having with my dm’s. Instagram its self, is working perfectly fine, even the notifications. If I get a dm and click on it it says “sorry, there was a problem. Please try again.” Even if I go into the app instead of clicking on the dm notification when I click on the chat, it just loads for forever. Even if I pull down the page, to reload it, it says the exact same thing. I have already tried restarting my phone, reinstalling the app, and another device. I would very much appreciate any sort of help. Please and thank you!
that’s the same problem i’m having. when i go into the dm,it says “your inbox failed to load.” i’m on the website because i don’t have a way to get the app. it has done this twice now.
Anybody have this problem?
I send a photo and text via DM to a friend on Instagram.
He can see the text, but no photo.
Same if he sends a photo and text to me.
I see the text but not the photo.