Social media is becoming increasingly popular, and Instagram is amongst the top ones, but that doesn’t mean it doesn’t run into issues occasionally. These can occur on the browser, the app, or both, but no matter what, they often lead to frustration and time wasted trying to troubleshoot and fix the error.
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Instagram Won’t Let Me Log In
People often find that they have trouble logging into Instagram, and get a variety of different error messages when they try. Some will suggest the account has been disabled, others might say the wrong username or password has been entered, and some just won’t do anything. This is one of the most frustrating errors you can come across because it makes contacting Instagram difficult – because you can’t get onto your account to do it!
Instagram Wont’ Let Me Login – 2018
Possible Causes
There are a few possibly causes for Instagram refusing to let you log in.
- You do have your name or password wrong – it does happen to the best of us.
- You’re logging in from a device Instagram doesn’t recognise and it wants more verification.
- The information isn’t sending properly between your device and Instagram’s server.
- Your account has been blocked.
- Instagram is experiencing problems on their end, and their server isn’t sending the correct information back, or can’t load your account.
Potential Solutions To Try
You may have to try a couple of these to get the desired results, but they will give you a starting point to at least do something other than hit the ‘log in’ button a hundred times in frustration.
- Double-check your username and password are entered correctly, and you haven’t accidentally hit caps. If your details auto-enter, try deleting them and writing them out again.
- Check whether the issue reoccurs on the browser version, if you’re using the app, or vice versa. It’s also worth checking it on different devices, and finding out from a friend or the internet whether Instagram is having any site-wide issues. If it is, try again later, and you may find you can log in with no problem.
- Shut the app down, restart your phone, and try again. If incorrect information is being sent for some reason, this might solve the problem.
- Tap the ‘forgot your password’ option, and then log into your email and change your password. This is always annoying, but may be a reasonably simple fix to the problem.
- If you are still having problems, you could consider deleting and then reinstalling the Instagram app. This should allow you to enter your details afresh and may solve a number of different issues, not just the log in one.
- If you’re still struggling, consider getting in touch with Instagram for help and support.
Bugs with social media sites are always frustrating, and turn a relaxing, fun experience into a source of annoyance. Trying the above fixes might help solve your issue and get you back into your account, although if you’ve been blocked for violating Instagram’s terms of service, they won’t help.
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Instagram sucks.Had it two weeks and already I’m been hacked..Hope it won’t end up being worse than Facebook..
how do i contact Instagram. nothing works. i cant log in to my account :/
You can use the “Contact us” section in the App.
I cant access to myy account myy password is correct but its keep on saying me error i can’t login i want my Instagram account back
My professional account has been disable permanently by mistake how can I get back my account
I can’t even get into my account how can i CLICK ON “CONTACT US”
There is an option named “Contact Us” that you can see it even if you’ve not logged in.
ive put the wrong email on my account and now im not able to logg in because it sends to the wrong email
Have you ever tried password reset with phone number? Or you can just send your identity to Instagram from “Contact Us” section then they will reach to you within couple of days then problem will be resolved.
My account has been hacked all credential has been removed
they ask for my phone number in order to send me a security code. I enter the security code and I get a message saying “oops an error occurred”.
Can you please try logging from browser -> instagram.com
it won’t let me log in with or without facebook how can i fix it ? i’ve already contacted instagram but they said it should be fixed even though it isn’t.
What kind of error you’re getting?
its not letting me log in its saying ‘there is problem with your request’ what do I do??
It is an issue of Instagram, should be solved in couple of hrs.
I’ve been trying to logged in on Instagram for 3 days now and still having trouble going through it but no such luck. Please help me get back on and thanks.
It should be fixed from now on?
both my accounts are “ there is a problem with your request” & it never did that before so now.. What do I do ?
I’ve been receiving the “Error” message for quite a while today and It’s not being fixed. I tried logging into my other accounts but they don’t work on anything. (app or web page) I really need help, how do i fix it?
It is an issue of Instagram, should be solved in couple of hrs.
So I tried logging in via the app and via the browser and I’m connected to WiFi, but I can’t log into any of my accounts… how do I fix this?
See this, its worldwide update :(
https://twitter.com/facebook/status/1105907126424109056
Yeah Instagram is totally messed up right now. Cannot login. There’s no way to reset password/get help/contact them etc. All we are getting is an error message.
It’s fixed now ;)
definitely not fixed i still cant log in .
It’s been around 10 days that I keep receiving an error message every time I try to log in. I temporary disabled my account around 20 days ago. When I decided to reactivate my account, I couldn’t sign in and I put forgot password (since apparently my password isn’t working), I put in my username and it says “Error, User Not Found”. However, when I put in my phone number tied to that account, they send a reset link to my phone number that does not work and instead says “Error, We’re sorry, but something went wrong. Please try again.” I have contacted Instagram multiple times and the same two bots (Jesse and Phoenix) keep replying to my email with a reset link that does nothing but take me to a page with the “Oops, an error occurred.” I keep emailing them telling them the problem, but no help. I am not sure what to do on my end and have no clue who to contact. I am frustrated. I just want to get into my account.
How did you contact with Instagram ( which way you used? )
My account exists, I’ve seen it in a friends phone. But when I login, even with correct password and everything, it says that username doesn’t exist!
exact same situation for me.
Been kicked out for days now. Started when IG went down (though i didn’t know at the time) so i tried different things like deleting and then re-downloading the app. Now, it doesn’t matter what I try, I can’t get in and the password reset links all take me nowhere. So tired of bothering with this. I just wanna delete my account at this point.
me to has this issue been solved for you?
I currently have this SAME exact issue, were you able to fix it? I really need help ahhh
I used the “need more help” form.
I have 2 accounts. But I deleted one of them. Couple months later i signed up with the deleted username and now it logged me out of my first account. I tried logging in but it just takes me to the new one i just signed up with even if it has a different username.
The old username was taken or not currently?
I changed my password because someone logged in my account from a different state, when I tried to log back in after changing my password, it will not let me log in. I can log in fine on my computer, but on my cell phone it’s not working. I have tried every method possible. Deleting the app and then restarting it. I have tried, changing my password again. This issue has been going on for about 5 days now. I also temporarily disabled my account for a whole day, I was able to reactivate it. I have tried sending my phone a code to get back in my account, but it doesn’t give me a “code” option, unless I am using my computer. When I click on “phone” it sends me a link to log back in my account, I have tried that constantly over 30 times. Every time it takes me back to the home page and tells me there’s an error that occurred. The problem is, my Facebook is connected with Instagram and I’m certain that is the issue, but I don’t know how to disconnect my Fb account from Instagram.
Oh okay I got the issue, we’ll research it and get back to you (by using your e-mail provided.)
Thanks! I was able to disconnect my facebook to instagram, however I tried every method again, and it still continues to say my facebook account is connected to my instagram account… When I log on Instagram using my computer, it doesn’t say Facebook is connected to my account.. I have tried filing reports to instagram and they will not do anything. I just need back on my account, I’m tired of using the safari and my computer because it doesn’t have all of the features and settings. My email is xxxxx if you have any suggestions or helpful tips.
Thank you!
We’ll get back to you shortly!
Have you been able to fix this? I have the exact same problem (& story) and I have no idea what to do. Do you have any helpful tips for me?
i tried creating an account, said email taken, so i made a new email… then i created a account… WORKED. then i tried to follow mr.beast… and then it said I VIOLATED THERE TERMS OF SERVICE AND I DIDNT EVEN DO ANYTHING YET!!!
I CANT EVEN RESET MY PASWORD OR CONNECT MY FACEBOOK TO INSTA CUZ IT SAYS MY ACCOUNT DOESNT EXIST… AND WHEN I TRY SIGNING UP AGAIN IT SAYS MY EMAIL IS TAKEN BUT WHEN I TRY TO RESET MY PASSWORD IT SAYS MY EMAIL DOESNT EXIST!!!!!!!!!!!!!!!!!11
i’m experiencing exactly the same problem with IG today :(
We have been trying to get into our charitys Instagram for two weeks, we have tried resetting the password so many times logging in from our Samsung phone ipad and pc no joy, I have removed the app and tried again, I have been sent links by Instagram telling me to totally log out then click on this link and put in our user name and new password we do this it then comes up with error, tried logging in via facebook and says you are not connected to the internet please try again…….they then sent us an email asking for us to send them screen shots of the error messages and we did this and there reply was a link to there Instagram troubling shooting page ..……….I have sent Instagram over 50 emails to try and get this sorted and all we get is link to try the same thing over and over again,
our charity gets a lot of help with Instagram with people sharing our posts
We’ll investigate the issue and get back to you.
please help
Was this ever fixed for you? I am having the same problem with my charity account.
I tried logging into my account But it says trying to sign in from an unrecognized device . AN email is being sent to my email with the security code. After inserting the security code i cant still get into my account cuz it returns to the log in page. Please help me out Please.
im want to log in using my laptop. when i type the right password, Instagram said it was wrong!
tried countless of times, not working
Did you try resetting the password?
This is incredibly frustrating. My old phone died and I tried logging into Instagram using the app on my new device. It said that my username does not exist (it does. Other people can see my page and post on my pictures). I tried logging in on a browser. It recognizes both my email and my username, but says that my password is wrong (it isn’t). When I tried to reset my password, I got a “Sorry, we can’t send you a link to reset your password. Please contact Instagram for help.” message. But there is no way to contact Instagram. And why can’t they send me an email? They have in the past. I don’t have a facebook account so I can’t re-activate that way. I just don’t know what to do. I’ve had this account since 2014. I’ve got pictures of my kids on there. Also, I use Instagram to connect with readers – I’m a children’s author. This is super frustrating.
Hey Kelly,
So sorry to hear that, maybe we can help.
Can you provide your username then we can check ( your username will not be approved in public ).
If we can find a solution we can get back to you with that e-mail -> k***@k****.com
Thank you!
Hi
I can log in to my account on my sisters phone boyfriends phone and works fine
when I login trying to use facebook and changed my password and email etc.. it still does not connect even with facebook and it will only give me the option to log in with facebook aswell?
it will not let me log on Instagram using the app. I can use the internet Instagram but the app is a no go. this is highly frustrating for me because I hate using the internet for Instagram- nothings the same. I cannot upload stories or anything like that.
I have sent in 3 ‘report a problem’ but no one has got back to me yet.
please can someone help me? iv tried to make a new user and it just says ‘error’ its like I’m banned??? but why???
Investigating the issue and will get back to you shortly!
All i get is enter your security code and when i do enter, it doesn’t work. Neither am i able to go to homepage. This is terrible.
. I disabled my instagram for about three months. I tried to login and it says “Error user not found”. I tried to remake the page to see if it was deactivated and it says the username is taken, so I knows its still there. When I contacted instagram they had me send a photo, picture with a code, my name and username on it. I got a message one min later saying ” Thanks for contacting us, it looks like you are having trouble logging in. If you think your account has been compromised call the help center”. Was that just an automated message? They couldn’t have checked my credentials that fast! Please let me know idfyou have any guidance or advice.
We’re currently checking the issue and will get back to you by sending e-mail.
I’m trying to create a new instagram for my fitness channel but it doesn’t seem to work how are we suppose to proceed ?
Hey Will,
What kind of error you’re getting?
I logged ou of my accounts on my phone and now I get an error message when I try to log in again. ai did reinstall the app. My facebook is conected to my instagram, and I can login in a browser. The error just says “something went wrong”
This is not the first time this happens, I tried to login to another account before to be a guest-host, but it did not work. got the same error.
Your device is iOS or Android?
I also have the same problem i can enter from another device but my phone has a problem and instagram says error. My device is IOS
i cant enter my instagram account it always say sorry there was a problem with your request and i cant even log in with my facebook account and i tried everything but i enter from the web normally but the problem is in the app
…
Which device you are using Android or iOS?
I have two accounts and have deleted one. When I try to log in an existing account with the iPhone it does not work. It can be opened by using a web browser and a laptop. Did the ig parties have banned the ig from my iphone? What should i do?
Fyi i already try all the way that suggested by google but still cant log in.
…
Hi, im facing the same issue.i have 2 instagram account (1 link with facebook, another 1 not link) but in need my instagram back which is not link yo facebook..please assist urgently
Username: nurhaninabila
I’m trying to log in to Instagram but getting an error message saying ‘user not found’. I forgot my password but it wont allow me to reset it as it comes up with the same error message.
I tried to set up a new account with my email address but it wont let me because I get a message saying this email is taken by another user. It doesn’t make sense.
I’ve reset my phone, deleted the app and reinstalled it but none of this has made a difference. Please help me log back into my account. I can’t even delete it because I cant log in!!!
If you’ve deleted your account in last 30days that can happen.
has anyone had the problem with someone with a different foreign e-mail address taking your account and removing your e-mail address and connecting the ig account to theirs (basically hacking it)? i had this happen with an address ending in .ru so assuming a russian hacker. i have if help center info—done the picture of yourself with code thing so many times with no response from instagram. desperate to figure this out bc i have sentimental pictures on there. also, while trying to figure this out, i accidentally created a new user name, so when i try to log with old user name, it kicks me to the new user name which is an account accidentally created. but because it has the same e-mail address, it defaults to the new account. if i try with the old account, it tries to send any information to this other e-maill address in russia ending in .ru
My best friend and I have shared an account for years with hundreds of posts that I no longer have on my current phone. On Friday we tried logging in and we received an error that our account had been disabled. It has never been inappropriate in any way and we have not received word as to why it was actually disabled. We have sent in appeals and have received no response. We decided to make a new account in order to stay in touch with our friends and each other (she is studying abroad and we attend colleges many hours away from each other). When we attempt to log into this account using the Instagram app on our respective phones, we are unable to log in. We can on our laptops and browsers, but this is an inconvenience.
Is there any way to either recover the old account or to log into the new account?
We’ll check the issue and get back to you via e-mail.
I am having problem connecting with Instagram. once logged in it asks me to confirm my email. when I do, then it goes to a page that says ‘ opps something has gone wrong’. I am then not able to shut it or return to previous or anything and have to delete and add the app again – same thing then happens all over. Have asked my team to try too. The account is still visible from other’s IG – and posts care scheduled with later.com is being posted. But I cannot see any messages and the link in bio has disappeared. My team have tried and they face the same issue. None of us are facing that issue with personal accounts. Can you help?
HI I CANT LOGGED IN INTO MY OTHER ACCOUNT AND I DONT EVEN CHANGE THE PASSWORD THEN THEY SAID “YOU’VE LOGGED OUT” OR SMTG, I FORGOT MY EMAIL AND MY NUMBER PHONE WHEN I REGISTERED THAT ACC, ANYONE KNOWS HOW TO FIX THIS :( *SORRY FOR MY BROKEN ENGLISH BTW*
I forgot my Instagram password. i can’t log into my account and the reset information was my old phone number and email I don’t have access to PLZ help me. What can I do
hi. I had to reset my phone, so I was logged out of ig. Now, I can’t get back in. Every time I try it says “oops an error occurred”. It keeps saying my password is incorrect, and I know it’s the right password, because I have literally been using this account since I was 10 years out (I am now 18). I tried to reset the password and it sent a login link to the email associated with the account, but the email is one I made years and years ago, and I don’t remember what it is. Nothing is working:(
Hey, Please try new method on post above.
hi.i lost my access to my old phone number .they need me a security code to loggin my acc .. i emailed them with my new phone no. they send me a link to change my pw . i did that but still gets me nowhere…now even i cant loggin in my sec accs… sophatvegas (ig user name ) sophiavisuals ( ig user name ) its been allmost a week .am i getting block by ig ? even i entered the correct pw to my sec acc still doesnt let me loggin .i just want my accs back .. pls help !!!
the ig 2FAC keep sending me the same link to change my pw .i screenshot the problems and gave them my new phone no. asked if they can just send the security to my new phone .and they sent back the exact same email. same link .not helping at all ..
My Instagram was banned so I tried contacting them and then they reactivated my account, however, it was asking for a mobile verification code which was not working, so I tried changing the password but after that, I am unable to log in. I tried from app, web, desktop, another person phone, etc. etc. but still I am unable to login. Please help me ASAP, it will be so kind of You. Please contact me on xxx
Hi
I had a post removed 4 days ago for violating community guidelines. It did not disable my account, so I do not have the ability to appeal. When I login from any device (I’ve tried multiple desktops and phones) it just has the same “Post Removed” page and when I press the “OK” button it just says “sorry something went wrong, try again” but will just keep saying that when I press the button. I haven’t found a single thing online about this happening to anyone else! Any suggestions??
I am having the same issue. Can not login instagram. Keep encountering “Sorry there was a problem with your request”, when sending a login link to my email it redirects me to an invalid login link. Have reset password and still doesn’t work, have tried Desktop and different mobile devices. This issue has been happening for weeks to me now with no resolution. Instagram support is absolutely useless, I contacted Instagram many times they completely ignore what I’ve written them and refer the help centre as a reply.
That issue was global and fixed.
Hello,
5-6 weeks ago my account was disabled by mistake. I appealed, and a few weeks after, they e-mailed me acknowledging it was a mistake, and re-activated my account.
Since then, i haven’t been able to log back in, neither on the app or website. It says “Sorry, there was a problem with your request.” I have tried literally every suggestion online up to and including factory resetting my phone, and nothing works.I have tried to contact them also with no luck.
I know it is active because others can now see my profile, i just cant log in anymore. Any help would be greatly appreciated.
I’m having the same problem. Did you find a RESOLVE?
Hello, when i try to login from Instagram app in my mobile it shows an error saying “sorry, there was a problem with your request” but can login from any other mobile phone or web page. I’ve already tried all the alternative ways like changing password , switching off phone, uninstalling and installing again the app and even the factory reset of my iPhone. Nothing really worked. Can you please check and resolve it.
Please check and help me in order to resolve this issue
attached my email address with this in order to contact.
Thanking you.
Hey Mohammed,
Instagram can down anytime and show this error, the app is not stable in these days.
Your issues should be fixed automatically.
Hi, so over a month ago I attempted to convert my Instagram account to a business profile by simply clicking “Switch to a business profile” and upon doing so received a popup page saying “help us confirm you own this account” and asked me to enter the 6 digit code sent to me. The issue here is that it is requesting a deactivated email that I made the account with, but my gmail is currently in my account, NOT this address they are asking for. I am upset and confused because all the password reset emails go to my gmail, yet I can’t seem to get past this page asking for a code not being sent to my gmail. Please help!!!
Hey, I wonder if anyone can help.
I set up 2FA on Instagram this time last year after I was hacked and managed to get my account back. However, I haven’t been able to login fora year because Instagram never sends the code to my email address. I don’t have the option of receiving the code any other way and I’m still receiving Instagram emails to my email account just not the 6 digit codes! I’ve tried the request support feature and holding the code up picture etc but I just get a email saying 2FA is already set up on your account and nothing else.
I’ve not seen anyone else online with the same problem so not sure what to do now..?
Yes, I have the same problem. 3 months and the emails, that it has been resolved. It has not. Security code is being sent to some .ru email.
I DONT NEED A REPLY FAMOID! BUT THANKS ANYWAY!
Just had the weirdest log-in problem, never had that before… it wouldn’t accept my password… so i kept at it… and then it magically worked. It was still the same password.
While I’m glad I didn’t have to go through the trouble of changing it when I was using the correct password from the get go, this does make me kinda worried about their security.
My account was disabled (no idea why but I haven’t used it recently so maybe that?) and I try to send the form in to get it reactivated but it tells me over and over “Sorry cannot process your request.” so I can’t send the form in to go thru the reactivation process…can somebody help?
Hi when i log in it says , error: sorry there was a problem with your request. And on browser it says sorry problem with logging you in please try again soon. What does it mean? How long till it works ? Help me pleasseeeeee
It was a temporary issue, will be fixed shortly for sure.
I couldn’t access my accounts @ hipsy13 @fabclothingbyfeyi
Hi, I made my account public for a few days and it was showing a bunch of unknown addresses from other countries using my account. I deleted them all, made my account private again and changed my password. It was fine for a few days and then yesterday morning it bumped me off and keeps sending me to the Help Center page. Well, I’m running in circles because if I try to log in it goes to the help page, if I click to set up a new password it goes to the help page! I tried the reset link nad I bet you can guess what happened….help page!! I have no idea what to do. This is happening on my computer and my phone. My husband can see my page!
Anyone have any thoughts? Thanks!
I’m having the same problem. I have 2 ig accounts. 1 works, but the other is like you describe. Keeps sending me to the help page. Frustrating! I was able to reset the password and got email alerting that pw had been changed AND that log in occurred, but i couldn’t get past the help document.
Hi Robin,
I am having the exact same issue. It keeps taking me back to the help page when I try to log in.?
I am having the same issue did you ever solve it??
Been waiting now full 14 days since requesting help.
Clearly nobody can fix this.
Hey Jordan,
What kind of issue you’re getting exactly?
I have a problem with Instagram
I recently created a new account on my current account and just yesterday I was totally logged out of my main account I logged out and tried to log in with my main accounts details and it only gives me my second accounts login details the two accounts is merged together but I can only access the one account.
What should I do?
You have used same e-mail for both accounts?
i cant log in to my Instagram . they send me a code through my email but i didn’t received any code .its been a week.
and if i send to my phone and i put the code it always said challenge_required .
so how should i fix it ?
I’ve got the same issue. I can’t log into any of my business accounts on my iphone app but when I try a friends app it works first time.
Just comes up with an error message.
I have a problem with instagram.
I have a secure password and two-factor authentication, but since last week I can’t log in into my Instagram account. From PC and iPhone, I get the same message “user not found”.
If I try to create a new account with the same user, I’m not allowed.
Please, I need help asap to recover my business account.
You need to contact with Instagram by providing your Identification, check last step in the post.
i have a problem with ig
yesterday i switched my account to businnes account as an editor today i log out but when i try to logging in with computer i say that we send you a code but didn’t say to my email or what
i changed my password many times and try again but can’t log in it didnt’t send any code for my email
and when i put my username and password it shows “oops, an error occurred” please help me ineed my account:(
10 days ago I temporarily disabled my account. Now I keep keep receiving an error message every time I try to log in. I I decided to reactivate my account, I couldn’t sign in and I put forgot password (since apparently my password isn’t working), I put in my username and it says “Error, User Not Found”. However, when I put in my phone number tied to that account, they send a reset link to my phone number that does not work and instead says “Error, We’re sorry, but something went wrong. Please try again.”
Just like this last Mosley I’ve been having the same issue I contacted ig they never respond and I still can’t get in help pls ?
What kind of issue you are experiencing specifically?
I recently had my disabled instagram account reinstated by the appeals process. I got an email stating it was a mistake and I should be able to log in now. I still cant log in, how do I get help?
Is your problem solved? coz i still face the same issue
My account is totally blocked because Instagram keeps sending verification code to an email account which doesn’t exist anymore since years. What can I do ??
I am tired of this! I have been logged out of my account for two days and finally managed to get in and a day later logged out again. It’s sending me a security code to my mobile yet I don’t receive anything! I can’t even report the problem. It’s been 3 days now!
Hi there,
I’ve been into the “Help us to Verify your Account” for one week already. My account is active, i can see it. I filled the form and Instagram asked me for for more details to solve it but no news so far. Anyone got their help?
Hi,
We just investigated your report and it looks like this is no longer an issue. If it comes up again, just reply to this message and let us know what’s going on and we’ll do our best to help.
I just got this email and still i cannot login to my account
I created 5 instagram accounts. after creating this screen shows up saying follow these steps within thirty days etc. It requires phone number whereas i don’t have one. what should i do??
Same frustrating issues. Trying to login, but I don’t receive the SMS on my phone, even though the number is correct.