Instagram, Reporting A Problem (How can you report?)

Why You Might Need To Report A Problem

Instagram is amongst the most popular of social media websites, and enjoys enormous amounts of traffic and users everyday. It has several different facets and functions available to its users, so it’s no surprise that sometimes things go wrong, and you may find yourself needing to get in touch with Instagram to let them know so they can find ways to fix it. Many websites rely on users reporting problems so the technical teams can sort them out.

Reporting A Problem On Instagram

Reporting A Problem On Instagram

Check It’s Broken

This should be the first step, before you contact Instagram to tell them anything about it. Make sure the problem you’re encountering isn’t a problem on your end. There are a few different ways you can do this.

  • Restart the device you’re using, and then check whether you’re still experiencing the issue.
  • Try the browser if you’re using the app, or vice versa. See if the issue appears on both, as this will let you give the technical team more information.
  • Ask friends if they are also experiencing the problem, to check it’s not just you. If others are having similar issues, it’s likely caused by something at Instagram’s end, and you should then look at reporting it.
  • If you still aren’t sure, consider deleting the app from your device and then reinstalling it. This should clear up most glitches on your end, so if there are still problems, it’s time to contact the Instagram team.

Reporting a Problem on Instagram

All websites have ways to get in touch with a technical team if something isn’t work, but this can vary a bit between websites, and differs depending on whether you’re using the browser version or the app. To report an issue on the app, try this:

  • Open the app, and then go to your profile.
  • Tap on the three horizontal white dots, which you should see in the top right-hand corner.
  • Scroll until you see the ‘Support’ section, and then tap on ‘Report a Problem’.
  • You’ll get an option to ‘Send Feedback’ or ‘Report a Problem:’ again, click ‘Report a Problem.’
  • Describe the issue you’ve encountered with plenty of detail, so the technical team will have all the relevant information to help them pinpoint the issue. If you’ve experienced it on multiple accounts, let them know.

If you want to contact them via the browser, open Instagram and you will find the ‘Support’ button at the bottom of the screen.

You can also contact Instagram via their email, support@instagram.com, but this does not always seem to elicit a response. They are also contactable via Facebook or Twitter, so there are lots of options to get in touch with them if you need to report a problem, even if Instagram itself is down for you and you can’t access those suggested above. Getting in touch helps Instagram understand issues better, especially if you provide plenty of information, and lets them work on faster solutions.

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By |2018-01-28T00:10:55+00:00January 28th, 2018|Categories: Instagram Issues|32 Comments

32 Comments

  1. Priyanka April 11, 2018 at 10:02 pm - Reply

    I temporarily disabled my account from instagram but i am not able to reactivate my account. So how can I re activate my account.

    • Jem August 11, 2018 at 9:56 am - Reply

      That has just happened to me. Did you find a solution?

  2. al_amin April 13, 2018 at 2:42 pm - Reply

    my password reset code is not been received my me…but to another email

  3. shivam October 2, 2018 at 5:34 pm - Reply

    sir by mistake i can delete my instagram acc.how i will recover ig

    • famoid October 2, 2018 at 11:42 pm - Reply

      We’ll publish a post for that! and will let you know.

  4. Noori begam October 27, 2018 at 9:57 am - Reply

    my account is disabled plz I’m ask my account back plz sand code with Email ID & picture but don’t reply to me I’m witting 16th days I’m miss friends plz help me

    • zs fashion December 30, 2018 at 3:47 pm - Reply

      same happened to me

  5. Anurag parihar November 5, 2018 at 4:07 pm - Reply

    Suspicious login attempts to access my account.
    On this ID _anurag_parihar_2

  6. Anurag parihar November 5, 2018 at 4:08 pm - Reply

    Please send the authentication security code.

  7. sreenath November 8, 2018 at 7:21 am - Reply

    I can’t open my instagram ‘user not found’

    • famoid November 8, 2018 at 10:41 am - Reply

      It may be a temporary issue, still same?

  8. stavvl November 12, 2018 at 8:45 pm - Reply

    my main account doesnt have the newest updates but my 2nd one does, wtf is this bug how can i fix it !!!!!!!!!!!!!

    • famoid November 12, 2018 at 9:30 pm - Reply

      Did you use Report Sending section in App?

  9. Kurt Spieldenner November 16, 2018 at 3:13 pm - Reply

    Why doesn’t the share button look like every other share button on most other apps, that have three dots and two lines? Biggest problem with Android is the inconsistency of all the apps. Is there some kind of copyright on those three dots in two bar standard icon?

  10. Sharry sharma November 17, 2018 at 6:03 am - Reply

    My instagaram not open today

  11. Gaurav November 23, 2018 at 11:11 am - Reply

    Hello sir
    I forget my both number and gmail. Bcs it was made by other person. And i was using insta by name gauravrr01 .. And now i am unable to login in.
    Please help me
    My own mail id now is gauravdedha46@gmail.com

    • famoid November 24, 2018 at 11:12 pm - Reply

      Try to reach Instagram support from directly app before login section, they ask you to verify your identity then send password to your recent e-mail.

  12. Tonya Munie November 26, 2018 at 6:48 pm - Reply

    Instagram account over a month ago. I’m being threatened by a person named Floyd Sparrow or as Sparrow Robert. He is demanding money. He had picture of me before I found out he was fraud. He is demanding money and if not he will post pics on here. I’ve cancelled my account here for that reason. He had a list of my friends can he post anything when my Instagram account has been deleted?

    • famoid November 30, 2018 at 7:59 pm - Reply

      Did you file a complaint about it?

  13. Tonya Munie November 26, 2018 at 7:01 pm - Reply

    My account is cancelled for Instagram. Once cancelled can any person send messages to people I spoke to? I was harrassed and threatened. That’s why I deleted it

  14. Hassan November 28, 2018 at 6:53 pm - Reply

    I have a problem Instagram is closing with its self

    • famoid November 30, 2018 at 7:58 pm - Reply

      Can you provide screenshot of the error?

  15. Ashley December 1, 2018 at 5:48 pm - Reply

    We are doing an online auction for a family whose home burned down on Thanksgiving and Instagram is restricting me from editing captions. Besides reporting the issue, is there anything else you would suggest? A red error appears that says we’re limited.

  16. alia__khan21 December 10, 2018 at 11:49 am - Reply

    I temporarily disabled my account..from instagram but now i m not able to reactive it…plzz tell how i can reactivate my account…

  17. Euphrazia Matete December 11, 2018 at 4:15 pm - Reply

    I have a problem in my instagram, I cannot send any pictures any more. I have tried several times didn’t work. The one I sent is just stuck on downloading for weeks now.

    Instagram support could you help to resolve this problem in my account on millionaire.lady

  18. Hedaya December 16, 2018 at 10:27 pm - Reply

    I forgot my password but when I tried to reset it I’m not receiving the messages. I’ve tried many time through the app as well as the website

    • famoid December 16, 2018 at 10:56 pm - Reply

      Did you have phone number in the account ?

  19. Anahit December 24, 2018 at 2:38 pm - Reply

    Hi, my account was hacked, I send report but still no news, maybe somebody can help me?

    • famoid December 24, 2018 at 7:36 pm - Reply

      Hey there,
      Sorry to hear that, when you sent the report?

  20. Pradeep reddu December 31, 2018 at 9:03 am - Reply

    I temporarily disabled my account from instagram but i am not able to reactivate my account. So how can I re activate my account.

    • famoid January 1, 2019 at 10:43 am - Reply

      If you enter your username + password and log-in, it will directly enable your account.

  21. j_secotte January 15, 2019 at 1:44 am - Reply

    right now when i go onto my phone and try to sign in i get an error saying we’re sorry but something went wrong. please try again. i can login to the app with other accounts but not my main account and i know it has not been deleted because i can sign in with my computer. Is there any way to fix this?

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